FAQs

The change distance form will close one hour before the end of Packet Pick-Up.

The deferral deadline is Wednesday, April 10 at 11:59 PM ET. There is a $10.00 fee to defer your registration.

No exceptions will be made after this deadline.

Pre-Race Questions

What is Worry Free Registration?

We understand how important the Tar Heel 10 Miler is to our runners, which is why we’re committed to providing a seamless race experience. If we’re forced to cancel before the race begins for any reason, you will receive your entire registration fee back in the form of race credit, which will not expire for one year and can be applied to any Capstone Races event.

We’ve also decreased our normal deferral fee, giving you the flexibility to defer your registration for race credit.

Please note that our “No Refund” and “No Transfer” policies will still be in effect for this race. Thank you for your understanding and we look forward to providing a memorable race experience for you.

What is your refund policy?

The Tar Heel 10 Miler reserves the right to reject any entry. Also, we adhere to the standard running industry policy. All entry fees are non-refundable and non-transferable. This is noted on our registration application and when you register for our events you must agree to this policy. You may not give or sell your number to another individual – if you do, this will result in your disqualification as well as the runner who uses your race number.

Entry Fees will only be awarded as race credit if the event were to be canceled prior to April 20, 2024. All fees and associated costs (including optional product purchases, spectator tickets, and donations), paid in registration for this Event are not refundable for any reason under any circumstances, including but not limited to injury, a scheduling conflict, and/or event cancellation.

If you are unable to attend the race, you can defer your registration for credit towards a future Capstone race.

If you are unable to attend the race, you can defer your registration for credit towards a future Capstone race. 

How can I change my race distance?

You may change your distance by filling out the change race distance form at the top of this page.

If you have purchased bib mailing, you will have until Friday, March 29th at 12 PM ET to change your distance and have it reflected on your mailed bib. You will still be able to change your distance after this deadline, but will then need to attend attend Packet Pick-Up to receive your new bib.

Runners without bib mailing have until one hour prior to the end of Packet Pick-up to change your distance online. If you change your distance during race week, you will need to visit Customer Service at Packet Pick-Up to receive a bib for the correct distance. 

We do not charge an administrative fee to change your distance. There is no charge to go down in distance, but if you choose a longer distance, you will need to pay the difference between the distances.

Can I transfer my registration to another person?

Sorry, we do not allow transfers from person to person.

How do I defer my registration?

Per our deferral policy, the last day to defer is Wednesday, April 10th, 2024 at 11:59 PM ET. There is a $10.00 fee to defer your registration. If you would like to defer your race, please complete the form at the top of this page. 

Please note that you will receive a virtual credit for the amount you paid for your registration that you can apply to a future race. You will not automatically be registered for next year’s race.

What is bib mailing? How can I add it to my registration?

Bib mailing allows you to have your bib conveniently mailed to your door! You can add it to your registration for only $7.99.

The deadline to add bib mailing is Friday, March 29th at 12 PM ET. Runners with bib mailing will pick up their shirts and medals at the Finish Line Festival on race day.

PLEASE NOTE: Bibs cannot be combined and each runner must purchase bib mailing separately. Shirts and medals will not be mailed. Runners without bib mailing will need to attend the in-person Packet Pick-Up.

When does registration close?

Registration will close one hour before the end of packet pick-up, but we will not have registration equipment available at packet pick-up. You will need to register on your own device and leave ample time to get to packet pick-up before it closes to pick up your bib. 

Is the course a Boston Qualifier?

No, this is not a Boston Qualifier.

Will there be pacers?

We anticipate offering the following pace groups for the Tar Heel 10 Miler:

6:00, 7:00, 8:00, 9:00, 10:00, 11:00, 12:00, 13:00

Race Day Questions

What is the time limit?

– Fleet Feet 4 Mile Participants MUST cross the finish line by 8:00 AM

– Tar Heel 10 Milers Participants MUST finish by 10:35 AM

– Double Down Challenge (DDC) participants will begin with the Fleet Feet 4 Mile Run at 7:15 AM. Run through the finish line, into the Double Down Chute and back through the start line BEFORE 8 AM! Once DDC participants reach this start line, they will continue on with the Tar Heel 10 Miler portion of the Double Down Challenge and will finish at the Tar Heel 10 Miler finish line by 10:35 AM!

PLEASE NOTE:
The time limit for the 10 mile event is 10:35am, which is a 16:30 minute per mile pace. The time limit for the 4 mile event is 8:00am, which is a 11:15 minute per mile pace. The cutoff time is determined by our event permit, which permits us to use the roads, police support and other city resources for a specified period of time. After the permitted period ends, roads will reopen and we will no longer be able to provide participants with critical course support, including road closures, police and medical coverage, hydrations stations and course markings.
When the course closes at the cutoff time, any remaining participants must move off of the roads and onto a sidewalk. Anyone who decides to utilize the course route before or after the permitted time will not be considered an active participant and must follow pedestrian laws. Participants who do not meet the cutoff time will not receive an official time

Are pets allowed on the course?

Pets are not allowed on the race course for the safety of race participants, spectators and the animals.

However, service animals as recognized by the Americans with Disabilities Act (ADA) are permitted on course. Should you decide to run the race with a service animal, please email your information to info@tarheel10miler.com Runners with ADA service animals will be placed in the last corral behind individual runners for safety purposes.

What kind of hydration/food will be available on the course?

We always provide water at each of our aid stations. There is also usually sports drink at each aid station. Some aid stations may provide an energy gel.

Where should I park in race morning?

We will provide more information about parking options closer to race day!

What is your weather policy?

Races are held, rain or shine, unless we determine that conditions are too dangerous. This will be based on a prudent decision made on race weekend or race day by Race Officials and local law enforcement officials. If the race is cancelled due to inclement weather there will be neither refunds nor transfers. This position is consistent with USA Track & Field recommendations and with the protocol of sharing the risks associated with the sport of running. In the event of inclement weather or unforeseen circumstances, Capstone Event Group reserves the right to alter, cancel or eliminate any/all portions of the race.

If there is inclement weather during the race, It is your responsibility as a race participant to follow instruction from race officials and law enforcement in regards to inclement weather. If you disregard instructions from race officials, you are doing so at your own risk.

Is there race day Packet Pick-Up?

There will not be race day packet pick-up. If you are unable to attend packet pick-up, you may have your bib mailed to you by purchasing bib mailing at registration or using the add-on form.

I want to track my runner; is there live tracking available?

Live tracking will not be available.

Where are the best places to see runners pass by, so I can cheer for my runner?

We always recommend spectating at the start and finish line. If you are looking for other places to cheer on your runner, please see the Athlete Guide when it is released.

Post Race Questions

Where can I find my results?

There will not be a results tent after the race. Runners who have opted to receive text messages from us will receive their results via text message after the race.

If my results were wrong, how can I get them corrected?

If there is anything wrong with your result, such as a missing time, incorrect age, gender, etc., please complete the Results Correction form (the link will be added closer to race day), so we can correct it! If your results are not displaying properly, we will get it fixed and updated as quickly as possible.

How do I see my race photos?

Race photos will be emailed via our race photographer after the race. When available, the link will also be added to our website. Please follow the directions from the race photographer regarding accessing and ordering photos.

How are awards determined?

Overall Awards are given to the top three finishers male and female in the Tar Heel 10 Miler, Fleet Feet 4 Miler, and Double Down Challenge based on gun time. Age group awards will be given to male and female overall winners based on chip time.

How are awards given out?

Overall award medals can be picked up after the race at customer service. If you are an overall award winner and you cannot pick yuor medal up after the race, we will mail it to you. We will not have an awards ceremony.

To ensure the accuracy of age group awards, age group award medals will be mailed after the race.

What are the age groups for the age group awards?

Awards will be given to the top 3 male and female finishers listed below in each age group for the Tar Heel 10 Miler, Fleet Feet 4 Miler, and Double Down Challenge

Ages 14 and under; 15 – 19; 20 –24; 25 – 29; 30 – 34; 35 – 39; 40 – 44; 45 – 49; 50 – 54; 55 – 59; 60 – 64; 65 – 69; 70-74, and 75+

Is there a lost and found?

We encourage anyone who finds something on the course or in the Finish Zone to bring lost items to Customer Service. If you lose something during the race, please check with the Customer Service for the item. You can also email info@cityofoaksmarathon.com if you realize you lost something after the race.

Have additional questions?

Email us at: info@tarheel10miler.com